Job Title: Trust Her Clinic Quality Improvement Manager

Status: Full-Time; Exempt

Location: Dallas, Texas

How to Apply: Email a current resume and a customized cover letter describing your interest in the position and the strengths you’d bring to the team to Kate McCollum at hiring@childpovertyactionlab.org. Interviews will begin to be scheduled in September.

Background: 

Founded in 2018, the Child Poverty Action Lab (“CPAL”) has built an unprecedented coalition of local public agency CEOs collectively adopting a North Star goal of reducing Dallas’s child poverty rate by 50% within a single generation. CPAL has embraced a strategic approach to tackling systemic issues underlying intergenerational poverty by focusing its support efforts on five Big Bet strategies for change. One of those Big Bets is Reproductive and Maternal Health, which focuses on Contraceptive Access and Preventable Maternal Mortality. CPAL’s focus on Contraceptive Access ensures all women have same-day access to the full range of contraceptive methods through its initiative Trust Her.

Trust Her works to ensure that all women have access to all methods of contraception, at all times. The Trust Her Contraceptive Access Fund provides clinics across Dallas County with upfront resources to stock all methods of birth control on-site so that all women can have same-day access to their method of choice. Additionally, the Access Fund acts as the funder of last resort for uninsured women. Trust Her also works to expand access points by facilitating innovative strategies to ensure women have access to contraception wherever they are, and works to promote patient-centered care through comprehensive training and curricula.

Position Description:

This position is responsible for working alongside Trust Her partner clinics to support the improvement of patient care and expanded contraceptive access. This includes continuing education for clinic staff and providers and developing Trust Her training programs across contraceptive care topics. This position will work to create clinic buy-in for quality improvement initiatives that address the unique needs of each clinic environment. The individual in this position will work closely with the Director of Trust Her, CPAL’s Senior Director of Reproductive and Maternal Health, and CPAL’s Expert-in-Residence, a pediatric/adolescent gynecologist. The ideal candidate will be comfortable building strong relationships with partner clinics and serving as a thought leader on contraceptive access.

Essential Duties & Responsibilities:

• Grow and sustain strong relationships with both clinic leadership and clinic staff, building momentum, buy-in, and investment in shared contraceptive access goals
• In partnership with clinic leadership, use patient-centered design principles to identify pain points and opportunity areas to improve the patient journey
• Manage Trust Her’s training program, sourcing and/or co-developing training across a breadth of topics (e.g., patient-centered counseling, pregnancy intention education, IUD/implant insertion)
• Assess and meet training needs across every level of Trust Her partner staff, including both clinical (e.g., physicians, registered nurses, midwives) and non-clinical staff (e.g., receptionists, billing and coding specialists)
• Design and manage ongoing pre- and post-training evaluations to identify areas for continuous improvement
• Provide technical assistance as needed (help with clinic flow, offering best practice knowledge)
• Creatively support clinics with customized solutions as challenges to contraceptive access are identified

Qualifications:

Must Haves

• Passion for equity in contraceptive access and reproductive health
• Experience working as or with clinical staff (e.g., physicians, nurse practitioners, medical assistants, nurses, midwives)
• Ability to create and grow relationships with individuals from a variety of professional backgrounds
• Ability to stay persistent to goals while working through complex schedules and limited clinician time
• Ability to plan, keep track of deadlines, monitor progress, and manage goals to completion
• Ability to collect, track, verify, analyze, and interpret data
• Proficient in the Microsoft Office and Google Suite

Nice to Haves

• Degree in health field, public health, nursing, health administration, social work, or another related field preferred
• Ability to communicate effectively in both English and Spanish (preferred)
• Foundational knowledge in best practices for contraceptive care and reproductive health
• Experience with quality improvement projects in a healthcare setting
• Experience related to contraceptive access, maternal health, reproductive justice, or a similar field preferred
• Experience working with health clinics and/or hospital systems preferred

Compensation & Benefits:

• Compensation for this role ranges from $55,000 – $60,000, depending on experience and alignment to job requirements.
• CPAL offers a competitive benefits package, including health and dental benefits, 401k matching, disability and life insurance.
• CPAL observes 11 paid holidays and has a flexible vacation policy.
• CPAL has a flexible work environment that includes work-from-home as well as in-office time at GoodWork, a co-working space in the Cedars neighborhood just south of Deep Ellum in Dallas.